Frequently Asked Questions
What are your two primary services?
With Web Whiz Inc.’s fully managed IT services, you can be assured that all of your IT systems and users will be monitored, managed, supported, and secured for a fixed and predictable monthly charge.
We assist with internal IT as if we were a part of your team with our co-managed IT services. Tasks such as patching, repeated operations, one-time services, and special initiatives are all part of this function. Everything else is handled by in-house IT, but we’re in charge of the backend.
What other services do you offer?
Online safety
Computer Support Services
Online Resources
Internet service provider (ISP) functions related to network connectivity
What business problems do you solve?
Web Whiz, Inc. addresses two significant needs in the IT provider market by being the industry leader in IT strategy and compliance advice. Clients benefit from this expertise:
Maximize efficiency, cut costs, and boost profits.
Minimize staff dissatisfaction and boost team spirit.
Put safeguards in place to prevent legal trouble, ransomware, and data breaches.
Reduced potential for cyber threats and noncompliance
What are your core services?
All Fully Managed IT SLAs contain Core Services, which are basic, fixed resources.
vCIO – Guidance, planning, budgeting, and consulting services to help you develop your digital transformation. We also review your accounts and create IT roadmaps.
The person you should contact for any and all account information is the Managed Services Concierge. This reliable consultant acts as a go-between for your virtual chief information officer and the service team, fielding inquiries regarding IT services, billing, and any and all business-enabling technology that facilitates collaboration, efficiency, productivity, security, decision-making, and compliance.
Tools for Client Management – Expert Services Documentation, Automation, Ticketing, Customer Relationship Management, Data Privacy, Communication, and Notification.
When it comes to resolving issues in your IT environment, we work directly with your other technology vendors, opening tickets, escalating requests, and remediating situations.
Once the client gives the go-ahead, we’ll also handle the simple inquiries regarding your environment or grant the vendor’s required access to systems, including assigning IP addresses to a security camera vendor, a copier, or enabling network traffic for their service.
Included in this support are companies who make hardware, software, ISPs, cloud services, telecommunications brokers, copy and printer services, and local couriers.
Web Whiz, Inc.’s procurement services include recommending enterprise-level solutions and sourcing products only through authorized channels. In addition, we verify the authenticity of all items, handle licenses and warranties, check for correct registration, and identify configuration alternatives.
Administration, reporting, monitoring, and incident remediation (both remote and on-site) for networks, as well as domain name and SSL certificate management.
Clients with multiple locations may incur higher charges for Core Services due to the increased scope of Network Management and Vendor Technical Assistance.
How are you different?
Web Whiz Inc selectively partners with growing organizations that like applying strategy and budgets to a proven IT process based on standards and best practices – to improve performance and lower risk.
Web Whiz Inc creates and maintains powerful, quiet, and secure IT systems by actively engaging and advising our clients in regularly scheduled Strategic Business Reviews with a vCIO.
Most Web Whiz Inc locations limit new client onboardings to two per month. This approach allows us to institute comprehensive, data-driven quality controls – on the front end – which create increasing operating leverage for our clients throughout the lifetime of the relationship.
How do you maximize responsiveness?
By design, technology is responsive. We collaborate with businesses who understand the significance of incorporating standards into their IT system architecture and lifecycle management practices.
Customers can take use of business optimization tools that don’t necessitate continual, reactive, emergency intervention thanks to this alignment, freeing them up to concentrate on expanding their organization.
We remove obstacles by letting users contact support directly; this also helps us gather data and insights for figuring out where training is lacking and how to improve the system.
The following priority levels—P1, P2, P3, and P4—are outlined in our Service Level Agreement: client matters and response times. A P1 event is a major disruption to a server or cloud application.
With the help of a P4, you can reset your password. We have good news: you can avoid opening a ticket by setting up a self-serve password solution.
The result follows a pattern comparable to that of compound interest. Service quality and responsiveness both increase with time spent investing in the process. Not investing (or starting late) makes making up lost ground very difficult, if not impossible.
What is your industry focus?
Operationally mature organizations in the following verticals:
- Professional
- ServicesCPA
- Legal
- Finance
- Insurance
- Real Estate
- Consulting
- Manufacturing
- Healthcare
- Nonprofit